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Terms of Service

Welcome to Hostimpel!

These terms and conditions outline the rules and regulations for the use of Hostimpel's Website, located at https://hostimpel.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Hostimpel if you do not agree to take all of the terms and conditions stated on this page.

Excessive Resource User Policy

Resources are defined as disk space, bandwidth, and/or computing resources (cpu, memory, disk i/o) utilization. Hostimpel offers a web hosting service in which environment customers may share resources with other customers, therefore it is imperative that Hostimpel control any excessive usage by customers so that they do not disrupt the service quality of other customers using the same resources.

A web hosting account is considered using "Excessive amounts of resources" when it consumes 100% of 1 CPU core, and/or 1 GB Memory and/or 20 concurrent connections also known as "Computing Resources", and/or "Resources", and/or "Resource Usage". There are numerous issues that could cause such problems, including but not limited to: CGI scripts, FTP, HTTP, etc. To prevent service disruption for other customers, a hosting account, which exceeds the included computing resources will be slowed down automatically for as long as the resources are being overused.

Excessive Disk Space & Traffic Usage - Hostimpel offers generous amounts of disk space and network bandwidth. Customers must not allow other websites or hosting servers to link to files stored in their hosting accounts, and thus steal network traffic. In order to escape unjust distribution of the resources, as well as possible sharing of illegal content, Customers are not allowed to use their hosting accounts as a remote storage server only or solely for the purpose of sharing (un)archived images, programs or sound files. At least 80% of all files and/or total megabytes used (including MP3, WAV, RA, GIF, JPG, ZIP, RAR, but not limited to these file types) in each hosting account must be a part of actual, active website(s) content, i.e. all content files must have corresponding HTML or PHP files that link to them. Audio, graphics and/or video files must be under 25% of the current web hosting disk usage and must never exceed 50 GB in size.

Furthermore, such media files may amount to no more than 50% of the customer's total monthly traffic usage. Upon a support ticket request by our customer care team, each Customer must be able to prove that a given file is a constituent part of an actual page and not only stored on the server within 24 hours of the request. If the client fails to react within 24 hours after the request and does not remove the file/files in question, or if the apportioned traffic quota continues to be used for such purposes, the Provider reserves the right to suspend the account and/or to remove the aforesaid content from the server. In such cases, refunds are not applicable and the money-back guarantee is no longer valid.

Hostimpel will make every reasonable effort to notify customers prior to suspension, however, Hostimpel may suspend any offending hosting account prior to notifying the customer of the account in the event that service disruption to other customers was/is caused. The customer who is using "excessive resources" may be asked to upgrade his/her package to a more suitable hosting package. Hostimpel will be the sole and final arbitrator as to what constitutes a violation of this policy. Customers have access to their Resource Usage within their Control Panel.

Termination

You agree that Hostimpel, at its sole discretion, may terminate your password, account (or any part) or use of the Service, and remove and discard any Content within the Service if you violate these terms.

All accounts, which remain unpaid for 60 days after their expiration date will be automatically terminated.

Personal Data Processing

As used in this Agreement, “Personal Data” means any information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

The ways in which Hostimpel collects and processes your Personal Data are described in the Privacy Policy.

For Clients who sign up for the Services through your online store, Hostimpel will act only as the Data Processor, whereas you will assume the role of the Data Controller.

If, at any time, the Data Protection Laws require any further steps to be taken in order to permit the collection, the processing or the transfer of Personal Data as envisaged under this Agreement, then You will take all the steps required by Hostimpel (including, when necessary, entering into contractual clauses with Hostimpel) to ensure that the transfer of the Personal Data meets the Data Protection Laws’ respective requirements.

Copyrights

Copyrighted material must not be placed on Customers' accounts without the permission of the copyright owners or people that are specifically authorized by the copyright owners. Only copyright owners or people specifically authorized by them may upload copyrighted material to the account.

Upon our receipt of a notice of a claimed copyright infringement containing the above information, after confirmation we will promptly remove the allegedly infringing material from the Services and carry out further procedures if necessary. We will assume no liability for the removal of any such material.

Third Party

Any dealings with third parties included within the Hostimpel Services or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. Hostimpel shall not be responsible or liable for any part of any such dealings or promotions.

Spamming is Prohibited

We will determine at our sole discretion whether any of the messages you send are spam. For your information, spamming generally includes, but is not limited to:

The sending of unsolicited messages in bulk, or the sending of unsolicited e-mails, which provoke complaints from recipients.

The sending of junk mail.

The use of distribution lists that include people who have not given specific permission to be included in such a distribution process.

Posting commercial ads to USENET newsgroups that do not permit it.

Posting articles containing binary encoded data to non-binary newsgroups.

Excessive and repeated posting of off-topic messages to newsgroups.

Excessive and repeated cross-posting.

E-mail harassment of another Internet Customer or Customers, including but not limited to the transmission of any threatening, libelous or obscene material, or material of any nature which could be deemed offensive.

The e-mailing of age-inappropriate communications or content to anyone under the age of 18.

"Spamming" is considered an explicit misuse of ethical principles and will be interpreted as a violation of them.

The maximum number of allowed e-mail messages sent per day is 1500. There are no exceptions to this rule. Every customer who is sending more than 1500 e-mail messages per day needs a dedicated server and cannot use a cloud hosting account.

[Revision date: 1/06/2020]

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