We know you’ll love hosting with us. That’s why we give all clients a 30-days money-back guarantee. If you’re dissatisfied for any reason with our service, we’ll give you a refund, no questions asked.
Thank you for taking the services from Hostimpel. Please read this refund policy carefully.
Refund process
- Login ➜ your Hostimpel billing account.
- Open a support ticket for the billing department.
- We will process your information & contact you within 3 business days.
If you have any questions about our Returns and Refunds Policy, please contact us ➜
Web Hosting
- You must have to confirm that you knock us for a refund less than 30 days of the purchasing day.
- Any kind of renewal fees will not be refunded.
- Domain registration related fees associated with any web hosting plan will not be refunded.
- We will not refund if your service is suspended or terminated for any ethical cause.
- If you purchase our web hosting plan with a free domain offer, your domain price would be deducted from the amount for the refund.
- License fees for third party software will be deducted from the amount for the refund. (ex: cPanel license, IP address etc.)
VPS Hosting
- Monthly plan: There will be no refund. You can turn off your subscription any time.
- Quarterly, semi annually, annually plans: We will refund if you knock within 30 days of subscription date.
- Fees for IP address + setup will not be refunded. (IP address $2, setup fee $10)
- License fees of cPanel for VPS hosting will not be refunded. cPanel license costs: Solo (1 Account $10), Admin (Up to 5 Accounts $15), Pro (Up to 30 Accounts $20), Premier (Up to 100 Accounts $35) will be deducted from your pricing.
Dedicated Server
- Monthly plan: There will be no refund. You can turn off your subscription any time.
Domains
- There is no refund facility for domain registration fee.
- You can transfer your domain name anywhere at any time. Hostimpel will not be creating any obstacle for that.
[Last updated: 1/06/2020]
